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F & B Services – Types Of ServiceThere are a number of service styles to be followed when it comes to how food and beverage should be served to the customers. The following are the most prominent styles −
Table ServiceIn this type of service, the guests enter the dining area and take seats. The waiter offers them water and menu card. The guests then place their order to the waiter. The table is covered in this service. It is grouped into the following types.
English or Family ServiceHere, the host contributes actively in the service. The waiter brings food on platters, shows to the host for approval, and then places the platters on the tables. The host either makes food portions and serves the guests or allows the waiter to serve. To replenish the guests’ plates, the waiter takes the platters around to serve or to let the guests help themselves. This is a common family service in specialty restaurants where customers spend more time on premise.
American or Plate ServiceThe food is served on guest’s plate in the kitchen itself in predetermined portion. The accompaniments served with the food, the color, and the presentation are determined in the kitchen. The food plates are then brought to the guest. This service is commonly used in a coffee shop where service is required to be fast.
French ServiceIt is very personalized and private service. The food is taken in platters and casseroles and kept on the table of guests near their plates. The guests then help themselves. It is expensive and elaborate service commonly used in fine dining restaurants. This service has two variants −
Cart French Service − The food is prepared and assembled at tableside. The guests select food from the cart while sitting at their tables and are later served from the right. It is offered for small groups of VIPs.
Banquet French Service − The food is prepared in the kitchen. The servers serve food on each individual’s plate from guest’s left side. For replenishment, the servers keep the food platters in front of the guests.
Gueridon ServiceIn this service, partially cooked food from the kitchen is taken to the Gueridon Trolly for cooking it completely. This partial cooking is done beside the guest table for achieving a particular appearance and aroma of food, and for exhibiting showmanship. It also offers a complete view of food. The waiter needs to perform the role of cook partially and needs to be dexterous.
Silver ServiceIn this service, the food is presented on silver platters and casseroles. The table is set with sterling silverware. The food is portioned into silver platters in the kitchen itself. The platters are placed on the sideboard with burners or hot plates. At the time of serving, the waiter picks the platter from hot plate and presents it to the host for approval and serves each guest using a service spoon and fork.
Russian ServiceIt is identical to the Cart French service barring the servers place the food on the platters and serve it from the left side.
Assisted ServiceHere, the guests enter the dining area, collect their plates, and go to buffet counters and help themselves. The guests may partially get service at the table or replenish their own plates themselves.
Buffet ServiceIt this type of service, the guests get plates from the stack and goes to buffet counter where food is kept in large casseroles and platters with burners. The guests can serve themselves or can request the server behind the buffet table to serve. In sit-down buffet restaurants, the tables are arranged with crockery and cutlery where guests can sit and eat, and then replenish their plates.
Self ServiceIn this type of service, the guests enter the dining area and select food items. They pay for coupons of respective food items. They go to food counter and give the coupons to avail the chosen food. The guests are required to take their own plates to the table and eat.
Cafeteria ServiceThis service exists in industrial canteens, hostels, and cafeterias. The menu and the space is limited; the cutlery is handed over to the guests. The tables are not covered. Sometimes high chairs are provided to eat food at narrow tables. It is a quick service.
Single Point ServiceIn this type of service, the guest orders, pays for his order and gets served all at a single point. There may be may not be any dining area or seats. The following are the different methods of Single Point Service.
Food CourtThis is an array of autonomous counters at which the customers can order, eat, or buy from a number of different counters and eat in adjacent eating area.
KiosksThe customer enters the choice and amount of money physically and the machine dispenses what customer demanded accurately.
Take AwayCustomer orders and avails food and beverage from a single counter and consumes it off the premises.
VendingThe customer can get food or beverage service by means of automatic machines. The vending machines are installed in industrial canteens, shopping centers, and airports.
Special ServiceIt is called special service because it provides food and beverage at the places which are not meant for food & beverage service. The following are the different methods of special service.
Grill Room ServiceIn this type of service, various vegetables and meats are displayed for better view and choice. The counter is decorated with great aesthetics, and the guest can select meat or vegetable of choice. The guest then takes a seat and is served cooked food with accompaniments.
Tray ServiceMethod of service of whole or part of meal on tray to customer in situ, such as hospitals, aircraft, or railway catering.
Trolley/Gueridon ServiceFood is cooked, finished or presented to the guest at a table, from a moveable trolley. For example, food served on trollies for office workers or in aircrafts and trains.
Home DeliveryFood delivered to a customer’s home or place of work. For example, home delivery of pizza or Meals on Wheels.
Lounge ServiceService of variety of foods and beverages in lounge area of a hotel or independent place.
Room ServiceHere food is served to guests in their allotted rooms in hotels. Small orders are served in trays. Major meals are taken to the room on trolleys. The guest places his order with the room service order taker.
The waiter receives the order and transmits the same to the kitchen. Meanwhile, he prepares his tray or trolley. He then goes to the cashier to prepare and take the bill. He then takes the bill along with the food order for the guests’ signature or payment. Usually clearance of soiled dishes from the room is done after half an hour or an hour. However, the guest can telephone Room Service for the clearance as and when he has finished with the meal.
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Jaguar Rerun Gopro App Joins 2023 F
Jaguar ReRun GoPro app joins 2023 F-Type’s big tech upgrade
Jaguar wants to help you publicize that perfect apex corner, with its new ReRun app that links the 2023 F-Type with GoPro’s wireless action cameras. Released alongside the new model-year car – which for the first time features a 4-cylinder gas engine option – the app was made in collaboration with GoPro as a way of not only recording track sessions but automatically picking out the best moments.
With the app, owners of the 2023 F-Type will be able to combine video from a compatible GoPro camera with performance data directly from the car. That includes speed and gear selection, braking force, throttle position, g-force, and steering wheel angle. Each gets overlaid onto the footage in the form of animated gages.
ReRun works with iOS devices, while you’ll need a GoPro HERO5 Black, HERO5 Session, HERO4 Black, or HERO4 Silver camera too.
It’s part of a broader tech upgrade to the 2023 F-Type, boosting both the infotainment and the car’s safety and driver assistance gadgetry. In the cabin, Jaguar’s InControl Touch Pro system is now standard, with an 8-inch touchscreen giving access to navigation, multimedia, and more. A 10-speaker Meridian audio system is standard, with a 12-speaker surround sound system as an optional upgrade.
A new, Spotify-powered app in InControl Touch Pro offers bespoke “Just For You” playlists that are shaped according to previous listening. A “Play more like this” button generates a track list of similar songs to what’s playing currently, while offline mode automatically caches music to the car’s own SSD storage for when there’s no internet connection. That same SSD makes for speedier mapping, too, Jaguar says, which drivers should notice when doing things like pinch-zooming.
With the data connection option ticked, InControl Touch Pro’s navigation system gets smarter as well. For instance, the car will check how much fuel it has available and flag up if there’s insufficient for a programmed destination; it’ll proactively find a nearby gas station, show pricing there, and offer to include it as a waypoint. When you get to the destination, meanwhile, a 360-degree interactive view can make finding it more straightforward, or the car can highlight the nearest parking facilities.
A Commute Mode learns daily routines over time, and monitors road conditions without explicitly – and unnecessarily – giving actual spoken directions. However, if there’s a potential quicker route, that will be offered. A Share ETA feature can periodically update contacts on when you’ll arrive. Even programming of destinations can be done remotely, using Jaguar’s companion app for iOS and Android.
NOW READ: 2023 Jaguar F-Type 4-cylinder offers sub-$60k sticker
As for safety, later in the 2023 model year Jaguar plans to add a front-facing stereo camera array that will be used for a variety of driver assistance systems. For instance, it will be relied upon for triggering emergency braking if a crash is likely, in addition to tracking the road markings for lane-departure and lane-keep systems. Traffic sign recognition will spot limits – particularly temporary ones that might be in place during construction, for instance – and flag those on the dashboard. If the system notices a faster stretch of road ahead, it can automatically increase the Adaptive Speed Limiter to suit, or vice-versa.
I Hitched A Ride In Mercedes’ F 015 Self
I hitched a ride in Mercedes’ F 015 self-driving car
When you take away the driving from the driver, what do the meat-popsicles inside an autonomous car do while the AI is at the wheel? That’s the question Mercedes-Benz has tackled with the F 015 Luxury in Motion, a dramatically different approach to the future of transportation. Starting with the assumption that space will eventually be the biggest luxury, the self-driving concept treats driving much in the same way that a smartphone does the voice call: just one of many features and, as I discovered when I hitched a ride in the space-age pod, no longer the most important.Surprise star of CES 2023, the several months since the F 015’s Las Vegas debut have done little to dilute its shock factor. Much larger to the eye than the S Class it actually shares most dimensions with, it’s a sweeping arc of silver atop four huge wheels, each pushed out to the far corners to give it an other-worldly stance.
The apparent simplicity actually hides no small amount of detail when your eyes adjust. For instance, the curve of the roofline is steeper at the rear than at the front, giving a sense of forward motion even when the F 015 is stationary. Those 26-inch wheels with their slabbish alloys counterbalance the body’s heft and simultaneously allow the waistline to be higher, grounding the car on the road.
Meanwhile, the side glass blends near-imperceptibly into the bodywork; when you get up close, you see Mercedes’ designers have used thousands of different sized dots to blur the transition between materials. It’s not dissimilar to the patterning you get around the very edges of a windshield in a current car, but writ large across the F 015 outside and in, melding together metal, wood, leather, and glass.
[spotlight]The F 015 may be able to drive autonomously, but not intelligently[/spotlight]
It’s an eye-catching design, and polarizing too, but it also hides some impressive technology. Stereo cameras built into the door handles and the grilles give the concept a 360-degree view of the road around it, augmented with radar and ultrasonic sensors. Meanwhile, a few phone’s-worth of radios allow it to talk to other vehicles: in theory, it could share driving data and warning of upcoming hazards beyond the reach of the onboard sensors, if only there was another F 015 to talk to.
In fact, right now there’s only one drawback. The F 015 may be able to drive autonomously, but it’s not currently able to drive intelligently.
That means a pre-programmed course rather than the car actually reacting to the twists and turns of a real road. The F 015’s carers had cooked up a simulated road course which saw the concept follow a virtual path across the runway, as if it was navigating itself through a town.
Nonetheless, Hutzenlaub is confident in his team’s technology, pointing to the previous self-driving car projects that saw modified Mercedes production models successfully pilot their way across Germany. The gadgetry, he argues, works: it’s just all still a little bit too bulky to fit inside one single prototype, especially when it’s one as lavish as the Luxury in Motion.
It doesn’t entirely seem necessary, mind, given the vast opening on either side of the car. The huge doors – Mercedes calls them saloon doors, since “suicide doors” hasn’t been a popular term since the days of horse-drawn carriages – open on specially-designed hinges which, unlike other implementations of the style, allow those at the rear to be operated without necessarily requiring those at the front to be opened first.
The result is a car you can basically walk through, the space is so large once its been cracked open like a particularly shiny, expensive egg. The seats are more akin to designer lounge furniture than what you’d usually find in a car, beautifully polished cups of metal and textured leather that sit unexpectedly upright thanks to the combination of high ceiling and low floor.
Press – and hold – the “close” button up above the door and the space egg reseals itself and you’re ready to go autonomous. The steering wheel – a stubby little leather and aluminum number reminiscent of a gamer’s peripheral – was retracted into its stowed position in the dashboard, the “driver’s seat” rotated to face backward to illustrate the F 015’s disdain for traditional human roles.
Instead, you reach out to one of the huge 4K displays built into the doors and tap the “GO” icon. It took two taps on our test run, but after a moment’s pause the car suddenly whirred forward and we were away.
[spotlight]Mercedes’ powertrain is as unusual as the F 015’s design is odd[/spotlight]
It’s definitely a whir and not a roar. Mercedes-Benz opted for as unusual a powertrain as the F 015’s design is odd, and so a hydrogen fuel-cell is combined with a plug-in EV system. In an ideal world, you’ll get around 124 miles of all-electric driving from a single charge, and probably seldom have to turn to the roughly 560 mile fuel-cell range, which effectively operates as a mobile generator. The electric motors fizz with a not-unpleasant but certainly distinctive whine.
What proved particularly astonishing is quite how content I was to leave everything to the computer. Sure, you can tap into the door display and drag the AI’s personality to somewhere on a scale between “relaxed” and “dynamic” – Mercedes rather primly calls it setting the “Conducting” of the F 015, as though it’s at some Downton Abbey finishing school – which basically tweaks the aggressiveness between suitable-for-great-grandma and perilously-late-for-court-hearing, but otherwise you’re expected to sit back and do other things.
That might include making conversation, chatting with the other people occupying your pod, but before you get any new-age ideas about autonomous cars restoring the halcyon pre-digital days (or even just eye-contact), there’s still plenty of digital to distract you.
The F 015 can plot points-of-interest along your route, for instance, or even your friends’ locations, so that you can tap in a quick detour. It’ll even stream video from another car – in theory, anyway, since F 015 concepts aren’t exactly commonplace – so that you can get a 360-degree preview of what’s happening up ahead. You can use the same screens to make calls or video calls, or send messages (again, in theory, since actually tapping the contact options just triggered a prerecorded demo of what the UI might look like).
In fact, most of the time I found I was looking at the screens not at the windows above them, where the empty expanse of runway spooled past as the Mercedes’ smarts played out. The F 015 team is hardly surprised by that: one of the concept’s party tricks is to play a 360-degree virtual environment on all the displays, more interesting than what’s actually going on outside.
That could be an imaginary, digitally-generated route or even a pre-recording of a real drive somewhere else in the world. Either way, the movement of the car is mapped to what’s happening on-screen: as you physically turn a corner in the real-world you simultaneously make an equal turn in the virtual world, so avoiding any sickness from a mismatch between what you’re seeing and what your body is reporting.
[spotlight]To be honest, most of the time you’re not on the right road[/spotlight]
Now, I love driving, don’t get me wrong. On the right road, in the right car, there’s little so rewarding. Yet still, a lot of the arguments Mercedes-Benz makes in favor of autonomous vehicles make a lot of sense to me.
Because, to be honest, most of the time you’re not on the right road, or in the most rewarding driver’s car. Most of the time you’re on a dull freeway, or stuck in traffic, or simply plowing the same old route to work, or school, or the grocery store. Even if that route takes you through some world-class scenery, you only get to glance at it because you’re meant to be paying attention at the wheel.
Far better, surely, to have a car that can take on the drudge-driving and then hand over the reins on the few occasions you actively want to be in control. Maybe your vehicle of choice wouldn’t be a luxo-barge like the F 015 then, but there’s no reason you couldn’t have an autonomous sports coupé that handled getting you to the twisty stuff on its own.
Of course, just because the passengers inside the F 015 may trust the computers, that doesn’t mean those around it will necessarily be reassured in the same way. Mercedes-Benz calls it “social acceptance” and it’s in part the reason for the expansive LED light bars on the front and back of the car.
When the F 015 spots a pedestrian, for instance, it can not only welcome them to pass by projecting a laser crosswalk on the street ahead, but echo their movement with tracking lights. That’s replicated at the rear, so that cars behind the F 015 know that it’s pausing to allow someone to cross rather than simply because the concept is taking a nap.
If the fancy laser-projection system was working, I couldn’t really see it in the bright Californian sun. However, the pedestrian-spotting and movement tracking certainly works: when I approached the front of the car, the grille lit up to show me I’d been seen, and then a bubble of light followed me across (even when I doubled-back to try to trick it). Alternatively, you can wave the F 015 on past, with a gracious “Thank you” murmured from hidden speakers in response.
In perhaps bizarre contrast, the actual autonomous technology feels far more practical. If the question is whether people will accept a robot driver, then my own near-immediate comfort levels suggest the uncertainty around the self-driving car may be more quickly tempered than cynics predict (admittedly the unusually luxurious cabin might have helped distract me, too).
[spotlight]It’s difficult to get past the F 015’s geeky features[/spotlight]
I had scoffed a little when, at the start of the day, Hutzenlaub told me “we are convinced this research vehicle shows a highly realistic image of future mobility.” It’s certainly difficult to get past the F 015 Luxury in Motion’s outlandish aesthetic and its checklist of geeky features; seldom do you come across a real car that looks more striking than most CGI-created movie concepts.
Yet Mercedes-Benz has actually made a sheep in wolf’s clothing. A vision of the future so outlandish in the aspirations of its futurology that the inevitability of its core abilities – removing the driver from the mundane – goes unquestioned. The technology still needs work, and the regulatory environment it must navigate is even further behind, but make no mistake: the self-driving car is coming. It may not look like this vast, silver bubble from outer-space, but it’ll certainly be following in its tire tracks.
Still to come: behind the scenes in the design and technology Mercedes-Benz used in the F 015 concept.
F & B Services
F & B Services – Types Of Service
There are a number of service styles to be followed when it comes to how food and beverage should be served to the customers. The following are the most prominent styles −
Table ServiceIn this type of service, the guests enter the dining area and take seats. The waiter offers them water and menu card. The guests then place their order to the waiter. The table is covered in this service. It is grouped into the following types.
English or Family ServiceHere, the host contributes actively in the service. The waiter brings food on platters, shows to the host for approval, and then places the platters on the tables. The host either makes food portions and serves the guests or allows the waiter to serve. To replenish the guests’ plates, the waiter takes the platters around to serve or to let the guests help themselves. This is a common family service in specialty restaurants where customers spend more time on premise.
American or Plate ServiceThe food is served on guest’s plate in the kitchen itself in predetermined portion. The accompaniments served with the food, the color, and the presentation are determined in the kitchen. The food plates are then brought to the guest. This service is commonly used in a coffee shop where service is required to be fast.
French ServiceIt is very personalized and private service. The food is taken in platters and casseroles and kept on the table of guests near their plates. The guests then help themselves. It is expensive and elaborate service commonly used in fine dining restaurants. This service has two variants −
Cart French Service − The food is prepared and assembled at tableside. The guests select food from the cart while sitting at their tables and are later served from the right. It is offered for small groups of VIPs.
Banquet French Service − The food is prepared in the kitchen. The servers serve food on each individual’s plate from guest’s left side. For replenishment, the servers keep the food platters in front of the guests.
Gueridon ServiceIn this service, partially cooked food from the kitchen is taken to the Gueridon Trolly for cooking it completely. This partial cooking is done beside the guest table for achieving a particular appearance and aroma of food, and for exhibiting showmanship. It also offers a complete view of food. The waiter needs to perform the role of cook partially and needs to be dexterous.
Silver ServiceIn this service, the food is presented on silver platters and casseroles. The table is set with sterling silverware. The food is portioned into silver platters in the kitchen itself. The platters are placed on the sideboard with burners or hot plates. At the time of serving, the waiter picks the platter from hot plate and presents it to the host for approval and serves each guest using a service spoon and fork.
Russian ServiceIt is identical to the Cart French service barring the servers place the food on the platters and serve it from the left side.
Assisted ServiceHere, the guests enter the dining area, collect their plates, and go to buffet counters and help themselves. The guests may partially get service at the table or replenish their own plates themselves.
Buffet ServiceIt this type of service, the guests get plates from the stack and goes to buffet counter where food is kept in large casseroles and platters with burners. The guests can serve themselves or can request the server behind the buffet table to serve. In sit-down buffet restaurants, the tables are arranged with crockery and cutlery where guests can sit and eat, and then replenish their plates.
Self ServiceIn this type of service, the guests enter the dining area and select food items. They pay for coupons of respective food items. They go to food counter and give the coupons to avail the chosen food. The guests are required to take their own plates to the table and eat.
Cafeteria ServiceThis service exists in industrial canteens, hostels, and cafeterias. The menu and the space is limited; the cutlery is handed over to the guests. The tables are not covered. Sometimes high chairs are provided to eat food at narrow tables. It is a quick service.
Single Point ServiceIn this type of service, the guest orders, pays for his order and gets served all at a single point. There may be may not be any dining area or seats. The following are the different methods of Single Point Service.
Food CourtThis is an array of autonomous counters at which the customers can order, eat, or buy from a number of different counters and eat in adjacent eating area.
KiosksThe customer enters the choice and amount of money physically and the machine dispenses what customer demanded accurately.
Take AwayCustomer orders and avails food and beverage from a single counter and consumes it off the premises.
VendingThe customer can get food or beverage service by means of automatic machines. The vending machines are installed in industrial canteens, shopping centers, and airports.
Special ServiceIt is called special service because it provides food and beverage at the places which are not meant for food & beverage service. The following are the different methods of special service.
Grill Room ServiceIn this type of service, various vegetables and meats are displayed for better view and choice. The counter is decorated with great aesthetics, and the guest can select meat or vegetable of choice. The guest then takes a seat and is served cooked food with accompaniments.
Tray ServiceMethod of service of whole or part of meal on tray to customer in situ, such as hospitals, aircraft, or railway catering.
Trolley/Gueridon ServiceFood is cooked, finished or presented to the guest at a table, from a moveable trolley. For example, food served on trollies for office workers or in aircrafts and trains.
Home DeliveryFood delivered to a customer’s home or place of work. For example, home delivery of pizza or Meals on Wheels.
Lounge ServiceService of variety of foods and beverages in lounge area of a hotel or independent place.
Room ServiceHere food is served to guests in their allotted rooms in hotels. Small orders are served in trays. Major meals are taken to the room on trolleys. The guest places his order with the room service order taker.
The waiter receives the order and transmits the same to the kitchen. Meanwhile, he prepares his tray or trolley. He then goes to the cashier to prepare and take the bill. He then takes the bill along with the food order for the guests’ signature or payment. Usually clearance of soiled dishes from the room is done after half an hour or an hour. However, the guest can telephone Room Service for the clearance as and when he has finished with the meal.
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F & B Services
F & B Services – Types Of Service
There are a number of service styles to be followed when it comes to how food and beverage should be served to the customers. The following are the most prominent styles −
Table ServiceIn this type of service, the guests enter the dining area and take seats. The waiter offers them water and menu card. The guests then place their order to the waiter. The table is covered in this service. It is grouped into the following types.
English or Family ServiceHere, the host contributes actively in the service. The waiter brings food on platters, shows to the host for approval, and then places the platters on the tables. The host either makes food portions and serves the guests or allows the waiter to serve. To replenish the guests’ plates, the waiter takes the platters around to serve or to let the guests help themselves. This is a common family service in specialty restaurants where customers spend more time on premise.
American or Plate ServiceThe food is served on guest’s plate in the kitchen itself in predetermined portion. The accompaniments served with the food, the color, and the presentation are determined in the kitchen. The food plates are then brought to the guest. This service is commonly used in a coffee shop where service is required to be fast.
French ServiceIt is very personalized and private service. The food is taken in platters and casseroles and kept on the table of guests near their plates. The guests then help themselves. It is expensive and elaborate service commonly used in fine dining restaurants. This service has two variants −
Cart French Service − The food is prepared and assembled at tableside. The guests select food from the cart while sitting at their tables and are later served from the right. It is offered for small groups of VIPs.
Banquet French Service − The food is prepared in the kitchen. The servers serve food on each individual’s plate from guest’s left side. For replenishment, the servers keep the food platters in front of the guests.
Gueridon ServiceIn this service, partially cooked food from the kitchen is taken to the Gueridon Trolly for cooking it completely. This partial cooking is done beside the guest table for achieving a particular appearance and aroma of food, and for exhibiting showmanship. It also offers a complete view of food. The waiter needs to perform the role of cook partially and needs to be dexterous.
Silver ServiceIn this service, the food is presented on silver platters and casseroles. The table is set with sterling silverware. The food is portioned into silver platters in the kitchen itself. The platters are placed on the sideboard with burners or hot plates. At the time of serving, the waiter picks the platter from hot plate and presents it to the host for approval and serves each guest using a service spoon and fork.
Russian ServiceIt is identical to the Cart French service barring the servers place the food on the platters and serve it from the left side.
Assisted ServiceHere, the guests enter the dining area, collect their plates, and go to buffet counters and help themselves. The guests may partially get service at the table or replenish their own plates themselves.
Buffet ServiceIt this type of service, the guests get plates from the stack and goes to buffet counter where food is kept in large casseroles and platters with burners. The guests can serve themselves or can request the server behind the buffet table to serve. In sit-down buffet restaurants, the tables are arranged with crockery and cutlery where guests can sit and eat, and then replenish their plates.
Self ServiceIn this type of service, the guests enter the dining area and select food items. They pay for coupons of respective food items. They go to food counter and give the coupons to avail the chosen food. The guests are required to take their own plates to the table and eat.
Cafeteria ServiceThis service exists in industrial canteens, hostels, and cafeterias. The menu and the space is limited; the cutlery is handed over to the guests. The tables are not covered. Sometimes high chairs are provided to eat food at narrow tables. It is a quick service.
Single Point ServiceIn this type of service, the guest orders, pays for his order and gets served all at a single point. There may be may not be any dining area or seats. The following are the different methods of Single Point Service.
Food CourtThis is an array of autonomous counters at which the customers can order, eat, or buy from a number of different counters and eat in adjacent eating area.
KiosksThe customer enters the choice and amount of money physically and the machine dispenses what customer demanded accurately.
Take AwayCustomer orders and avails food and beverage from a single counter and consumes it off the premises.
VendingThe customer can get food or beverage service by means of automatic machines. The vending machines are installed in industrial canteens, shopping centers, and airports.
Special ServiceIt is called special service because it provides food and beverage at the places which are not meant for food & beverage service. The following are the different methods of special service.
Grill Room ServiceIn this type of service, various vegetables and meats are displayed for better view and choice. The counter is decorated with great aesthetics, and the guest can select meat or vegetable of choice. The guest then takes a seat and is served cooked food with accompaniments.
Tray ServiceMethod of service of whole or part of meal on tray to customer in situ, such as hospitals, aircraft, or railway catering.
Trolley/Gueridon ServiceFood is cooked, finished or presented to the guest at a table, from a moveable trolley. For example, food served on trollies for office workers or in aircrafts and trains.
Home DeliveryFood delivered to a customer’s home or place of work. For example, home delivery of pizza or Meals on Wheels.
Lounge ServiceService of variety of foods and beverages in lounge area of a hotel or independent place.
Room ServiceHere food is served to guests in their allotted rooms in hotels. Small orders are served in trays. Major meals are taken to the room on trolleys. The guest places his order with the room service order taker.
The waiter receives the order and transmits the same to the kitchen. Meanwhile, he prepares his tray or trolley. He then goes to the cashier to prepare and take the bill. He then takes the bill along with the food order for the guests’ signature or payment. Usually clearance of soiled dishes from the room is done after half an hour or an hour. However, the guest can telephone Room Service for the clearance as and when he has finished with the meal.
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F & B Services
F & B Services – Types Of Service
There are a number of service styles to be followed when it comes to how food and beverage should be served to the customers. The following are the most prominent styles −
Table ServiceIn this type of service, the guests enter the dining area and take seats. The waiter offers them water and menu card. The guests then place their order to the waiter. The table is covered in this service. It is grouped into the following types.
English or Family ServiceHere, the host contributes actively in the service. The waiter brings food on platters, shows to the host for approval, and then places the platters on the tables. The host either makes food portions and serves the guests or allows the waiter to serve. To replenish the guests’ plates, the waiter takes the platters around to serve or to let the guests help themselves. This is a common family service in specialty restaurants where customers spend more time on premise.
American or Plate ServiceThe food is served on guest’s plate in the kitchen itself in predetermined portion. The accompaniments served with the food, the color, and the presentation are determined in the kitchen. The food plates are then brought to the guest. This service is commonly used in a coffee shop where service is required to be fast.
French ServiceIt is very personalized and private service. The food is taken in platters and casseroles and kept on the table of guests near their plates. The guests then help themselves. It is expensive and elaborate service commonly used in fine dining restaurants. This service has two variants −
Cart French Service − The food is prepared and assembled at tableside. The guests select food from the cart while sitting at their tables and are later served from the right. It is offered for small groups of VIPs.
Banquet French Service − The food is prepared in the kitchen. The servers serve food on each individual’s plate from guest’s left side. For replenishment, the servers keep the food platters in front of the guests.
Gueridon ServiceIn this service, partially cooked food from the kitchen is taken to the Gueridon Trolly for cooking it completely. This partial cooking is done beside the guest table for achieving a particular appearance and aroma of food, and for exhibiting showmanship. It also offers a complete view of food. The waiter needs to perform the role of cook partially and needs to be dexterous.
Silver ServiceIn this service, the food is presented on silver platters and casseroles. The table is set with sterling silverware. The food is portioned into silver platters in the kitchen itself. The platters are placed on the sideboard with burners or hot plates. At the time of serving, the waiter picks the platter from hot plate and presents it to the host for approval and serves each guest using a service spoon and fork.
Russian ServiceIt is identical to the Cart French service barring the servers place the food on the platters and serve it from the left side.
Assisted ServiceHere, the guests enter the dining area, collect their plates, and go to buffet counters and help themselves. The guests may partially get service at the table or replenish their own plates themselves.
Buffet ServiceIt this type of service, the guests get plates from the stack and goes to buffet counter where food is kept in large casseroles and platters with burners. The guests can serve themselves or can request the server behind the buffet table to serve. In sit-down buffet restaurants, the tables are arranged with crockery and cutlery where guests can sit and eat, and then replenish their plates.
Self ServiceIn this type of service, the guests enter the dining area and select food items. They pay for coupons of respective food items. They go to food counter and give the coupons to avail the chosen food. The guests are required to take their own plates to the table and eat.
Cafeteria ServiceThis service exists in industrial canteens, hostels, and cafeterias. The menu and the space is limited; the cutlery is handed over to the guests. The tables are not covered. Sometimes high chairs are provided to eat food at narrow tables. It is a quick service.
Single Point ServiceIn this type of service, the guest orders, pays for his order and gets served all at a single point. There may be may not be any dining area or seats. The following are the different methods of Single Point Service.
Food CourtThis is an array of autonomous counters at which the customers can order, eat, or buy from a number of different counters and eat in adjacent eating area.
KiosksThe customer enters the choice and amount of money physically and the machine dispenses what customer demanded accurately.
Take AwayCustomer orders and avails food and beverage from a single counter and consumes it off the premises.
VendingThe customer can get food or beverage service by means of automatic machines. The vending machines are installed in industrial canteens, shopping centers, and airports.
Special ServiceIt is called special service because it provides food and beverage at the places which are not meant for food & beverage service. The following are the different methods of special service.
Grill Room ServiceIn this type of service, various vegetables and meats are displayed for better view and choice. The counter is decorated with great aesthetics, and the guest can select meat or vegetable of choice. The guest then takes a seat and is served cooked food with accompaniments.
Tray ServiceMethod of service of whole or part of meal on tray to customer in situ, such as hospitals, aircraft, or railway catering.
Trolley/Gueridon ServiceFood is cooked, finished or presented to the guest at a table, from a moveable trolley. For example, food served on trollies for office workers or in aircrafts and trains.
Home DeliveryFood delivered to a customer’s home or place of work. For example, home delivery of pizza or Meals on Wheels.
Lounge ServiceService of variety of foods and beverages in lounge area of a hotel or independent place.
Room ServiceHere food is served to guests in their allotted rooms in hotels. Small orders are served in trays. Major meals are taken to the room on trolleys. The guest places his order with the room service order taker.
The waiter receives the order and transmits the same to the kitchen. Meanwhile, he prepares his tray or trolley. He then goes to the cashier to prepare and take the bill. He then takes the bill along with the food order for the guests’ signature or payment. Usually clearance of soiled dishes from the room is done after half an hour or an hour. However, the guest can telephone Room Service for the clearance as and when he has finished with the meal.
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