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You can pair up to seven (new or replacement) controllers to any Amazon Fire TV streaming device. This tutorial will show you how to pair a remote to your Fire TV when setting it up for the first time. You’ll also learn how to re-pair your Fire TV Remote if it loses connection with the streaming device.Pair Included Fire TV Remote
New Fire TV devices ship with an Alexa Voice Remote out-of-the-box. Open the back of the remote and insert two AAA batteries. That’ll power up your Alexa Voice Remote and automatically pair it with your Fire TV streaming.
Table of ContentsPair an Additional or Replacement Remote
Your Fire TV device automatically connects to the Alexa Voice Remote that ships with the streaming device. To pair an extra or replacement remote, you must first put it in pairing mode and then connect it through the fireOS settings menu.
on your Fire TV menu or Home Screen.
Controllers & Bluetooth Devices
Amazon Fire TV Remotes
Add New Remote
Press and hold the
on the remote for at least 10 seconds.
Release the Home button when the LED indicator on the remote blinks an orange light. That puts the remote control in pairing mode, making it detectable by your Amazon Fire TV.
Depending on the model of your Fire TV, the remote might blink a blue light when the remote pairs successfully.Pair Amazon Fire TV Remote App
The Amazon Fire TV app lets you use your mobile phone like a Fire TV Remote. With the mobile app, you can control or navigate your Fire TV device without a physical remote control. Use the app if you can’t pair your Fire TV Remote to the streaming device.
Install the Fire TV app from the App Store (for iPhone) or Google Play Store (for Android) and follow the steps below.
Connect your Android or iOS device to the same network as your Fire TV device.
Launch the Amazon Fire TV app and select your device in the “Connect To Remote” section.
A “Fire TV Remote App Connection Request” screen should appear on your TV.
Enter the 4-digit code on the request screen and tap the
If the code checks out, the Fire TV app displays on-screen navigation and other controls available on physical Fire TV remotes.
If the app doesn’t automatically detect your Fire TV device, reboot your router and restart the pairing process. Reboot your Fire TV and smartphone if the issue persists. Connect both devices to the same Wi-Fi network and try again.Unpair Fire TV Remote
If seven Fire TV Remotes are linked to your device, you must remove one to pair a new remote.
to unpair it from your Fire TV device.
Note: You cannot remove or unpair a Fire TV Remote that’s in use.Fix Remote Pairing Issues
Power cycle your Fire TV device if the remote doesn’t automatically connect when you set it up for the first time. Unplug the Fire TV from its power source, wait a few seconds, and plug it back in. Reinserting the remote’s batteries can also resolve pairing or connection issues. Use the AAA batteries included in the box and ensure you align the battery polarities—negative (-) and positive (+) end—according to the inscriptions in the battery compartment.
Your remote may fail to pair to your Fire TV if its batteries are low. Replace your Fire TV Remote batteries if the LED indicator slowly blinks a red light. Reset your Fire TV Remote if it still won’t pair to the streaming device.
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The Amazon Fire TV product line houses some of the best streaming devices in the market, thanks to a beautiful union of sturdy hardware and a sophisticated operating system. Although they work seamlessly most of the time, there are occasions when these streaming devices malfunction.
For instance, some users report that their Fire TV keeps freezing and lagging frequently. There are several factors that cause this. In this post, we highlight some of these factors and their respective solutions.
Table of Contents1. Check Your Internet Connection
If you can navigate the Fire TV interface but video content keeps buffering or freezing, your internet connection is most likely the problem. Interestingly, Fire OS lets you check the status of your Wi-Fi connection.
Head to the Settings tab, select Network, move the cursor to the active network, and press the Pause/Play button on the remote.
To resolve this, restart your Wi-Fi router and reconnect your Fire TV to the network. You should also consider adjusting your router’s antenna, disconnecting other devices from the Wi-Fi network, or using a Wi-Fi extender. That’ll free up some bandwidth for the Fire TV and possibly end the buffering or freezing issues.
Your Fire TV may display a “No network connection” error message if it’s blocked from accessing your router’s internet. If this is the case, check the router’s admin panel and make sure your Fire TV has internet access.2. Force Stop and Clear App Cache
The more you use an app, the more temporary files it creates and stores on your Fire TV. Albeit cache files help applications load faster, over-accumulation of cache data can lead to unresponsiveness and other problems in the long run.
If your Fire TV only keeps freezing when you use a particular app, kill the app, delete its temporary files (or cache data), and rerun it.
Here’s how to force-quit an app on your Fire TV:
Navigate to the Settings tab and select Applications.
Select Manage Installed Applications.
Select the app that keeps freezing your Fire TV.
Select Force stop.
That’ll prompt Fire OS to close the app in the foreground and background.
Select Clear cache to delete the app’s temporary files.
Wait for a minute and open the app again. If the app keeps freezing your Fire TV, the app is probably outdated or contains some bugs. In that case, updating the app might be the only solution. Proceed to the next section to learn how to update apps on your Fire TV.3. Update the App
There are several ways to install apps on the Fire TV: Directly from the Amazon Appstore or sideloading apps from your PC or third-party websites. Whatever the source of your Fire TV apps, it’s essential to keep them up-to-date.
For sideloaded apps, head to the developer’s website, download the latest version of the app, and sideload the app’s setup file on your Fire TV again.4. Restart Fire TV
If your Fire TV starts freezing or otherwise malfunctioning out of the blue, rebooting it could help fix the problem.Perform a Soft Restart
Soft-restarting your Fire TV means rebooting the streaming device using the remote. Simply press and hold the Select and Pause/Play buttons on your Fire TV remote simultaneously.
In about 5 seconds, you should see a “Your Amazon Fire TV is Powering Off” notification on your TV screen.
In another 5-10 seconds, the Fire TV should turn on automatically. Open some apps, play a Netflix movie, open your favorite TV channels, and check if your Fire TV now works without freezing.Perform a Hard Restart
If a soft reboot doesn’t fix the problem, unplug the Fire TV from its power source and plug it back in after some seconds. That’s called a “Hard Reboot.” We recommend waiting for about 30 seconds before reconnecting the device to its power source. You can either unplug the USB cable from the Fire TV dongle or unplug the USB power adapter from the electric socket.
While you’re at it, check that the Fire TV’s HDMI end fits into your TV’s HDMI port. If your TV has multiple HDMI ports, switch the Fire TV to a different HDMI port and check if that stabilizes the device.5. Update Your Fire TV
Your Fire TV may lag if it’s running an outdated or bug-ridden operating system. Here’s how to install the latest FireOS on your Fire TV:
Go to your Fire TV’s Settings tab and select My Fire TV.
Select Check for Updates.
If there’s a new Fire OS version, your Fire TV will immediately download and install it from Amazon’s server. Otherwise, you’ll see a “Your Fire TV is up to date” message on the screen.6. Reset Fire TV
We should mention that you should only reset your Fire TV if all other troubleshooting steps don’t work.
Head to the Settings tab, select My Fire TV, and select Reset to Factory Defaults.
Select Reset on the confirmation prompt to proceed.
Alternatively, press and hold the Back/Return button and the Right direction button for about 5 seconds until a factory reset confirmation prompt pops up on the screen.
3. Select OK to proceed. If you don’t select an action before the countdown runs out, your Fire TV will automatically proceed with the factory reset.
Restoring your Fire TV to factory default can take about 10-15 minutes. The streaming device may also restart multiple times during the reset process. Do not unplug the Fire TV from its power source or turn off your TV. That’ll disrupt the process and possibly damage the streaming device.Contact Amazon Customer Service
If your TCL Roku TV remote stops working suddenly, you will face trouble controlling TV functions. In most cases, the remote might not work due to a dead battery. However, depending on the type of TCL Roku remote you own, the causes might differ.
If you use a standard remote, the IR sensor could be damaged. Or, your enhanced remote might have been accidentally unpaired with the TV. Luckily, you can solve this problem with general fixes as long as the remote is not faulty.
Before we begin, check out the preliminary fixes to troubleshoot the problem.
Aim your remote straight at your TV, especially if you use an IR remote. You can also point the remote from a different angle to see if it can control the TV again.
Ensure to clear out any physical obstructions that will most likely interfere with the remote signal and your TV. Devices such as soundbars, electrical equipment, near the TV can disturb signal.
Remove batteries from the remote and reinstall them in a correct position.
Restart your Roku TV
Your TCL Roku remote will stop working if the battery has expired. For IR remotes, you can see the IR led light to verify. Similarly, for enhanced voice remotes, you can press the pairing button to check. If the pairing LED flashes light, the battery is still working. However, if it doesn’t its time to replace with new ones.
Remove batteries one by one.
Now, take fresh pair of batteries. (Ensure the batteries are alkaline and refrain from using rechargeable batteries)
If your TV’s remote does not have a voice button, it uses (IR) Infrared Signal. So if the sensor is defective, the remote will not work. Or, it could be debris that is blocking the sensor.
Since the signal light is invisible, you can check them using your mobile’s camera. The IR sensor is located at the top of the remote. For clear visibility, it is best to check in a darker room.
Firstly, use a soft cotton cloth to clean the area of IR sensor of the remote.
Now, take your mobile and open the rear camera. Aim the top of the Remote towards the camera.
Press Buttons on your remote and look at the camera. A Purple light should flash on the camera. If you can see the light, aim the remote at the TV without any interference in between.
If you do not see flashing light, either the battery might be dead or the IR sensor is damaged.
You can re-pair your Roku remotes if it is still not responding. The remote might have been accidentally unpaired with your TV. You do not need to pair IR remotes. Simply inserting batteries will make it ready for use. However, if you use enhanced Roku remotes, there is a pairing button.
Pull out the Battery compartment cover of your remote.
Press buttons on the remote to see if it works.
Although remote’s IR sensor is working fine, there might be an issue with the IR receiver of your TV. In such case, the TV will not receive any input from your remote. You can try using a virtual app remote instead.
Roku’s official mobile app has a virtual remote for streaming devices and TV. To use it, both TV and mobile must have same Wi-Fi connection.
Install official Roku App on your mobile.
Launch Roku app.
Navigate to Devices Tab.
If the remote is still not working, it might be defective. In such case, you can keep using virtual remote as an alternative. However, if you prefer a physical remote, get a new replacement remote from the official store.
Amazon may not have cracked the smartphone market with the Fire phone but it’s forging ahead with its Fire tablets and Fire TV media streamers, taking on the Roku, Chromecast and Apple TV. This is the second generation of its tiny set-top box: here’s our Amazon Fire TV with 4K Ultra HD review.
Update 14 November 2024: Amazon’s Alexa is also coming to the Fire TV via a free software update. We expect the the update to roll out in the UK pretty soon because – at last – Amazon’s Echo device is on sale in the UK. Here are some of the benefits the new update brings (there are many more – these are just the latest highlights):
Alexa voice control for Amazon Video. You can now say “skip ahead 2 minutes” to jump past the opening credits. Miss something because you were interrupted? Just try “rewind 30 seconds.” Ready for the next episode? Just say “next.”
Universal Search expanded to over 75 apps and channels.
Custom content that’s easy to find. For example Netflix subscribers will see personalised recommendations in custom rows on the Fire TV home page. These will appear in the “coming months”.
Sports updates. Using Alexa, just say “give me my sports update” to see the latest scores. You can select your favourite teams in the Alexa app, either using a web browser or your Fire tablet, iOS or Android device.
The video above is a review of the first-generation Fire TV. The second generation has the same interface and works the same way. The main difference is support for 4K content. The review below was originally for the first-generation box, but the new one is so similar that we have updated it where relevant.
See also Best media streamers you can buy in 2024/2024Amazon Fire TV (second-generation) review: Price
You can buy the 4K Fire TV from Amazon for £79.99 but there have been regular sales and we expect Amazon to discount it on Black Friday. Unfortunately, Amazon’s site is listing it as out of stock until 6 December at the moment, but you can still add it to your basket.Amazon Fire TV (second-generation) review:what’s new?
There are several updates in the new model. Key is the support for 4K Ultra HD (see also What is 4K?). It’s not the only box to tick the UHD box: Nvidia’s Shield does this too. But as you’ll read in our Shield TV review, it stumbles when it comes to content.
4K support means you can hook up the Fire TV to your 4K TV, and you can watch videos in Ultra HD (3840 x 2160) at up to 30fps. In order for this to work you will need a compatible TV with an HDMI 2.0 port which supports HDCP 2.2. Here’s a selection of 4K TVs which will work with the Fire TV 4K.
You will also need a relatively fast internet connection. Amazon recommends at least 15Mb/s for Prime Video in 4K, but Netflix says 20Mb/s. Other apps may require more. The Fire TV has an HEVC decoder, so it can play videos streamed in this new format. Amazon is making much of its 1080p content available in HEVC so you’ll be able to watch Full HD videos on a slower internet connection, and less data will be used – roughly half.
More processing power is needed for 4K video, so Amazon has upgraded the processor to a 64-bit Mediatek quad-core chip which it says is 75 percent faster than the Qualcomm Snapdragon in the previous model. It also has more powerful graphics, although the PowerVR GX6250 chip is no match for the graphics chip in the iPad Air 2, to give you some context.
Amazon has also changed the Wi-Fi and upgraded to dual-band 802.11ac, and there’s now a microSD slot on the rear so you can add to the 8GB of internal storage. However, this comes at the cost of the optical audio output which has disappeared on the new box (it’s the same sacrifice on the new Apple TV, oddly). That means HDMI is your only audio output, so you won’t be able to easily pipe audio to an AV receiver as well as your TV.
The final change is that the remote control communicates via Wi-Fi instead of Bluetooth. Some people have had problems with it losing connection with the box, or losing pairing entirely. However, we didn’t experience any issues at all.Amazon Fire TV (second-generation) review: Features, design and setup
One of the main reasons for buying the new Fire TV is to get Amazon and Netflix’s 4K content on your TV. Amazon doesn’t charge extra for watching 4K content, but Netflix does. For more, see Prime Instant Video vs Netflix
The Fire TV also offers plenty of other content including Spotify, BBC iPlayer, ITV Hub, All 4 and Demand 5. For some people, this makes it a better choice than the new Apple TV (which doesn’t support 4K) as the Fire TV similarly allows you to install apps and play games using the bundled remote or the optional game controller (which costs £35). However, we’ll get to the games later.
The top is like the back of a Fire tablet or Kindle: matt black with a glossy Amazon logo. The front and sides are also glossy black and a small white LED lets you know the box has power – just like an Apple TV.
An external power supply is included in the box, but you’ll need to provide your own HDMI cable.
Setup is easy, as you simply choose your Wi-Fi network (unless you’re using an Ethernet cable), enter your password, then enter your Amazon email address and password. It’s a bit fiddly using the on-screen keyboard and directional pad on the remote. The Chromecast is easier since the remote is your smartphone or tablet. And the new Apple TV lets you use an iPhone or iPad for painless setup. The Fire TV doesn’t require you to own any smartphone or tablet: you need only an internet connection and an Amazon account (you don’t need a Prime Instant Video subscription).
The box runs a version of Amazon’s Fire OS which is also used on Fire tablets and the Fire phone. It’s based on Android, but you’ll never see so much as a hint of recognisable Android anywhere.Amazon Fire TV review: Software
Fire OS is a dark-looking, easy to use system on Amazon’s tablets, and things are much the same on the Fire TV. If you’ve already used the Prime Instant Video app, you’ll already know how to navigate around the Fire TV.
A main menu runs down the left-hand side and includes Home, which shows things you’ve watched or played recently, newly added Prime Instant Video items and other featured or ‘top’ content.
If you head to the settings menu you can sync all relevant purchased Amazon content, rather than going through each section or searching for that content and downloading it individually.
You can also set restrictions to prevent anything being purchased without entering a passcode, and even block different types of content entirely such as apps.Amazon Fire TV review: Voice search and usability
The interface couldn’t be simpler to navigate and button icons are shown on screen whenever there’s a shortcut, such as pressing the play/pause button when you’ve finished entering your password.
It’s a well-designed controller whose only flaw is that it’s quite small and easy to lose. You can search by simply speaking the title of a TV show or film. You hold down the microphone button and say what you’re searching for. It’s fast and accurate and far, far easier than trying to enter text via the D-pad. You’re not limited to saying titles: it also works with actors and directors, so you don’t necessarily need to know what you want to watch. It’s not as versatile as Siri on the new Apple TV, however. You can’t say “Show me all recently added action movies”, for example.
The voice search isn’t universal, either. If you’re in the Netflix app and use the microphone, the results will show matches for Amazon’s content, not Netflix. UPDATE: With the software update containing Alexa, you do get universal search. Alexa still works best with Amazon music and video (because you can control playback with your voice) but it’s still nice to see results from all your subscribed services and not just Amazon’s.
Another source of confusion is the fact that prices are shown for episodes and series even if you have a Prime Instant Video subscription. To watch something with your subscription, you have to wait a second until “Watch now with Prime” appears on the video’s thumbnail. You get used to it, though.
What’s really frustrating is that even if you’re browsing in the Prime Instant Video section, you’ll still come across content that isn’t included in your subscription. For example, only not all seasons of Mad Men have the all-important Prime tag at the top-left corner. The latest couple are just tagged as HD. But it’s easy to miss that difference as you scroll through the list and wonder why the “Watch now with Prime” wording doesn’t appear on the thumbnail.
A good feature is that a white progress bar is shown across the bottom of each movie or show you’ve watched, so it’s easy to see which episode of a TV show to watch next. Amazon’s predictive ASAP technology also works well, with videos beginning almost the instant you press the play button – so much so that you sometimes forget that you’re streaming them. 10-second skip forward and back buttons are useful for replaying a section, and didn’t cause big buffering delays in our tests.Amazon Fire TV review: Games
The game controller has to be paired via the settings menu, but you’ll get a warning if you attempt to buy a game which requires a game controller and you haven’t paired one. The controller is also updated since the original, and now has a microphone button so you can use voice search.
We tried several games, some of which we’d bought previously on a Fire tablet. Sonic the Hedgehog was pretty much the ideal type for the controller, a classic platform title, while Flow Free proved that games designed for touchscreens aren’t enjoyable on a console-style gamepad. With those, you can use the shoulder buttons to speed up or slow down the cursor, but even so, it’s hard work.
The games library has quite a bit of choice, including Terraria, but it’s limited when compared to the choice available on a Fire tablet let alone an Android tablet or iPad. There’s starting to be more console-style games such as Walking Dead and Game of Thrones, though.Amazon Fire TV review: content
Amazon Prime Instant video has a fairly decent selection of films and TV shows. Like Netflix, it has its own exclusive titles and in-house content, too, with Amazon’s Transparent, Extant and The Man in the High Castle being three popular examples.
4K content is a little thin on the ground, but Amazon is adding a lot more now. 4K playback was smooth on our admittedly fast BT Infinity broadband, but we did have a couple of issues with lip-synch when running audio from the TV to an AV receiver, and couldn’t find any option to adjust this.
It’s good to see plenty UK-specific services such as iPlayer, ITV Hub, All 4 and Demand 5, Just don’t expect to see any UK catch-up TV in 4K anytime soon. While the BBC has done some technical tests, there are no immediate plans to roll out a 4K-capable version of the app.
You can install Plex and VLC for streaming 4K content you have on a NAS or on your microSD card, though.
If you’re looking for the widest array of content available directly via the set-top box, then Roku is the obvious choice at the moment, especially as it has just added the Google Play store.
(You can read our full comparison Fire TV vs Roku vs Chromecast.)
From our testing of HD video, the quality is excellent and if you have an AV receiver you can use the HDMI or optical outputs to benefit from 5.1 or even 7.1 surround sound where the content has it. Netflix will soon add Dolby audio to some of its content, which will be a bonus.
You’ll also benefit from the new X-Ray feature for certain videos, which lets you pull up IMDB information so you can check which actors are on screen or who directed it.
We’re glad to see that Amazon has added subtitles as these were missing when we first tested it.
It’s with large libraries that the Fire TV’s powerful processor comes into its own. Thumbnails load almost instantly and there’s little or no lag when scrolling through long lists of episodes.Specs Amazon Fire TV 4K (2024, 2nd generation): Specs
Mediatek quad-core processor (Dual-core @ 2GHz + Dual-core @ 1.6GHz) with PowerVR GX6250 graphics @ 600MHz
dual-band 802.11ac Wi-Fi with MIMO
microSD card slot for adding up to 128GB
Output: HDMI – 720p and 1080p up to 60fps, 4K up to 30fps
Support for Dolby Audio, 5.1 surround sound, 2-channel stereo and HDMI audio pass-through up to 7.1
115 x 115 x 18 mm
Without a VPN app installed, you can only watch videos that are available in your region. You’ll either see an error when you try to watch something that’s only for other regions, or you simply won’t see shows and movies that are only present in other countries.
But go to the app store and install a VPN and you can change your location (virtually, of course) and watch shows as if you were in those regions or countries.
It’s the same if you want to watch BBC iPlayer from the US: you’ll need to connect to a server in London.
The good news is that it’s very easy to use a VPN on an Amazon Fire TV Stick, and we’ll recommend six services that all work well to unblock content from various streaming services.
There’s another benefit of a VPN: it encrypts all the information between your device and the server, so no-one can see which videos you’re watching, whereas a proxy won’t.What do I need to look for in a VPN?
You’ll find a more in-depth guide in our roundup of the best VPN services, but here’s a summary of what you’ll want if you’re choosing a service primarily to use with your Fire TV.
App: It should offer an app in the Fire TV app store
Speed: Servers and connections need to be fast enough to stream video in HD
Choice of servers: There should be servers in the countries or regions where the content is available
Bandwidth: Video uses a lot of data, so you don’t want any cap on your data allowance
Price: You won’t get all of the above for free!
There are other considerations, too, such as the quality and availability of tech support, and whether or not the VPN service keeps logs.
A lot more VPN services now offer apps for Fire TV, and since it’s inconvenient if there isn’t an app, we’ve only recommended services that have one.Best VPNs for Amazon Fire TV NordVPN
NordVPN has a decent interface is tailored for TV use, which means it’s easy to use with your Fire TV remote control.
Performance is among the best of any VPN service and more than enough for streaming video. Speeds are quick enough for 4K video if your broadband connection can also handle that.
NordVPN isn’t only good for your Fire TV: you can use the service on your laptop, phone and other devices – up to six of them at the same time.Surfshark
Surfshark is another excellent VPN for your Fire TV. It isn’t quite as good as Nord at unblocking streaming services, but it’s there or thereabouts, and it’s crucial to remember that things change on a regular basis as the VPN companies play cat and mouse with the streaming services.
There’s 24/7 live chat support if you run into problems unblocking a specific service, and when we last tested Surfshark, it unblocked BBC iPlayer, Netflix, Amazon Prime, Disney+, HBO and others.
The fact that Surfshark undercuts many rivals on price, and allows you to use its service on an unlimited number of devices at the same time makes it a great choice for many.ExpressVPN
ExpressVPN is one of the absolute best services for unblocking video. It regularly ensures that around 200 streaming services are available to its users, including some of the more obscure ones that other VPN providers don’t necessarily support.
Services such as Kayo, which streams live sporting events as well as a good selection of Netflix regions (Japan, Australia and France, for example, in addition to Netflix US).
It also prides itself on its security and privacy, as well as its customer service. You do pay more for all this though: ExpressVPN certainly isn’t the cheapest option here.
Of course, there’s a Fire TV app, so it’s quick to install and get up and running on your FireStick, or whichever Fire TV model you have.
There’s even a router app so you can get ExpressVPN to unblock video on games consoles, Apple TV boxes and other devices that don’t support VPN connections.PureVPN
PureVPN is a great all-rounder, and another service that has a Fire TV app ready to install in the app store.
In fact, it has just updated its Fire TV and Android TV apps to increase the available locations from 25 to 96, and added support for 11 more languages. Also useful is the new in-app live chat support.
You shouldn’t choose a VPN service based only on its Fire TV app, but we’ve found PureVPN to reliably unblock videos from various streaming providers whenever we’ve tested it. As of May 2023, it unblocked iPlayer, All4 and ITV Hub – all UK-based services – with no issues. Sometimes Netflix would spot we were using a VPN, but generally worked without hassle – the same with Amazon Prime US.
PureVPN allows you to use your subscription on up to 10 devices at once, too.Privado
Privado is one of the newest names in the world of VPN, and is unusual in that it offers a free plan that unblocks a few streaming services including Netflix US, Amazon Prime and BBC iPlayer.
Those on the free tier can choose between servers in the US, UK, France, Germany, Switzerland, Canada, Mexico and Argentina.
The only catch, which is fair enough considering it’s free, is that you’re limited to 10GB of streaming per month. Of course, if you want unlimited bandwidth, you can go for a paid subscription.Windscribe
Windscribe is another free VPN that’s worth checking out for streaming video on your Fire TV.
This service offers 10GB bandwidth per month for nothing (just like Privado), though it will only give you 2GB if you don’t enter an email address when you sign up.
The other reason it’s a good option is because the Windscribe app is right there in the app store on your Fire TV so it’s simple to install and set up.
Under Windscribe’s free plan you get to use its servers in US and UK plus Canada, France, Germany, Netherlands, Norway, Romania, Switzerland and Hong Kong. The catch here is that you don’t have access to Windflix servers – the ones optimised for streaming – so you’ve no guarantee of unblocking Netflix or other services.
To use those servers, get unlimited bandwidth and access to all of Windscribe’s servers you need to upgrade to one of the Pro plans.
Speeds aren’t wonderful, but as it’s free you can test it out and see if it’s quick enough to stream the videos you want to watch.
Can’t stream HBO Max on your Amazon Firestick? Does the HBO Max app occasionally freeze or crash when watching movies or TV shows? Are videos constantly choppy, lagging, or buffering? Does HBO Max throw different error codes or messages when streaming content?
This tutorial explains why these things happen and covers solutions for HBO Max issues on Fire TV devices. The troubleshooting fixes in this tutorial apply to all Fire TV Stick generations and models.
Table of Contents1. Fix Your Internet Connection
Unstable or slow internet causes HBO Max to buffer videos on your Fire TV. If you’re streaming movies or TV shows in High Definition (HD), ensure your internet connection speed is at least 5Mbps. To stream 4K titles, HBO Max recommends a 25-50 Mbps internet speed.
Use the built-in Fire OS network test to verify your internet network’s connection status.
Use web-based tools like chúng tôi or chúng tôi to check your connection’s download speed.
A Virtual Private Network (VPN) sometimes slows down your internet connection. Disconnecting your VPN app can improve network and streaming quality on your Fire TV. Contact your internet service provider for assistance if your connection remains unstable.2. Check HBO Max Server Status
HBO Max may not work on your devices if the servers powering the streaming service are experiencing an outage. Use third-party site-monitoring tools like DownDetector or ServicesDown to check if there’s a problem with HBO Max’s servers.
The tools provide real-time status reports for HBO Max’s video streaming service, app, and website. Contact HBO Max Support if these tools and other users report an incident with the streaming service.3. Update HBO Max
HBO Max may malfunction or display error codes if the app is bug-ridden or outdated. App updates often ship with bug fixes and performance improvements. Updating HBO Max could remove bugs causing the problems.
Open the Fire TV
menu, type “hbo max” in the search bar, and select
in the suggestions.
Navigate to the
app preview and press the
button on your Fire TV Remote.
in the bottom corner of the screen.
icon to update the HBO Max app on your Amazon Fire TV to the latest version. HBO Max is up-to-date if you only find an option to
We recommend configuring your Fire TV to update HBO Max and other outdated apps.4. Force Close and Reopen HBO Max
Does HBO Max freeze on your Fire TV Stick when watching movies or TV shows? Force-closing the HBO Max might get the app working correctly again.
to terminate the HBO Max app on your Fire TV device.
to reopen HBO Max and check if force-closing the app restored it to normalcy.
Using too many applications simultaneously can also cause HBO Max and your Fire TV Stick to freeze or crash. Force close apps you aren’t using if HBO Max continues to malfunction. That frees up system memory for HBO Max to run normally.5. Clear HBO Max App Cache & Data
Corrupt data and overaccumulation of cache files can cause Fire TV apps to malfunction. Force close HBO Max, delete its cache data and reopen the app.
Clear HBO Max’s storage data if the problem persists after clearing the app’s cache. Deleting the app’s data signs out your HBO Max account and erases all in-app settings.
Select Clear data and select Clear data again on the next page.
Open HBO Max, sign in to your account, and check if the app now works properly without any issues.6. Restart Your Fire TV
Power-cycling Fire TV devices often eliminate temporary system glitches responsible for app failures. Open the Fire TV Settings menu, select My Fire TV, and select Restart to initiate a system reboot.7. Update Your Fire TV Device
Select Install Updates to install a pre-downloaded update.
Don’t press any button on the Fire TV Remote during the update process—button presses can interrupt the firmware update. Launch HBO Max when your Fire TV comes back on, and check if the update resolves the problem.8. Uninstall and Reinstall HBO Max
Install HBO Max from scratch if the app still doesn’t work correctly after trying all the troubleshooting fixes above.
Select Confirm on the pop-up, restart your Fire TV when the uninstallation is complete, and reinstall HBO Max.Fire Up HBO Max
At least one of these solutions should fix HBO Max and get the app working correctly on your Fire TV. Contact HBO Max support or Amazon Device Support if the problem persists. While you seek technical support, watch HBO Max on the mobile app, web browser, and other compatible streaming devices.
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