Trending December 2023 # Top 4 Helpshift Alternatives For Customer Service # Suggested January 2024 # Top 19 Popular

You are reading the article Top 4 Helpshift Alternatives For Customer Service updated in December 2023 on the website Minhminhbmm.com. We hope that the information we have shared is helpful to you. If you find the content interesting and meaningful, please share it with your friends and continue to follow and support us for the latest updates. Suggested January 2024 Top 4 Helpshift Alternatives For Customer Service

Customer service software is an indispensable asset as 90% of customer service leaders report customer expectations are higher than ever. With the rising expectations and the need for efficient and omnichannel support, selecting the tool that fits business needs best can be challenging and time-consuming for companies.

There are several common features of popular customer service software such as:

Ticketing system to manage and track customer queries.

Multichannel support that allows customers to reach out to the support teams through various channels, including email, phone, social media, live chat, and more.

Automation that enables streamlining the customer service process.

Analytics and reporting that provide insights into the performance of the customer service team, common issues faced by customers, resolution times, and more.

Knowledge base and self-service portal that enables customers to find solutions to their issues themselves with FAQs, guides, and forums.

When a company decides to implement customer service software, it’s important to consider its unique needs, customer base, and the channels most frequently used by its customers. However, it can be difficult for companies to distinguish among popular tools as each customer service software has its own strengths and special features.

Technical buyers shortlisting customer service vendors will probably come across Helpshift, which is one of the most popular tools within the customer service software landscape. In this article, we’ll examine the potential drawbacks of Helpshift according to user reviews and explore top alternatives to help tech buyers in their decision.

Overview and shortcomings of Helpshift

Helpshift is a digital customer service platform allowing businesses to deliver support across multiple channels, focusing on in-app support for mobile applications. Some of the features it offers are:

It also offers a 30-day free trial with a starting price of $150/month.

On the software review platforms we analyzed, Helpshift is listed on G2, Capterra, and TrustRadius, but not on Gartner Peer Insights and Peerspot. And on the platforms where it is listed, it has the lowest number of reviews compared to the other tools discussed in this article (Table 1). These suggest that Helpshift is not as popular as other tools on the market.

Table 1. The total and average number of reviews of customer service tools

HelpshiftFreshdeskIntercomSalesforceZendesk Total reviews*41669264188370611,001 Average reviews13813858377412200

*Review counts are from software review platforms Capterra, G2, Gartner Peer Insights, Peerspot, and TrustRadius as of 2023/07/04.

On the platforms it is listed, its overall user ratings are:

G2: 4.3/5

Capterra: 3.9/5

TrustRadius: 7.9/10

User reviews highlight two significant areas where the platform could improve:

Analytics and reporting

Multi-channel support

Analytics and reporting

Some users have been dissatisfied with the lack of depth in Helpshift’s analytics and the limited ability to track individual and team performance. They complain about the lack of basic information such as time spent by an agent on a ticket or an agent’s resolution rate per hour. The lack of these crucial metrics restricts managers’ ability to gain actionable insights and improve service quality.

Users also express a need for enhanced search capabilities within the analytics, specifically around tags. Some have resorted to external services like Power BI to compensate for these deficiencies, but even then, the integration with Power BI has been described as challenging to work with.

Multi-channel support

Helpshift’s multi-channel support capabilities are another area of concern for many businesses. Users highlight a lack of support for some text-based communication channels such as WhatsApp, and Apple Business Chat. They also point out missing integrations with popular platforms like Telegram and TikTok.

The absence of these channels forces businesses to rely on separate platforms to cater to their customers, causing fragmentation of resources and focus. This lack of seamless multi-channel support can make managing customer interactions challenging and inefficient.

Top 5 Helpshift Alternatives 1. Salesforce Service Cloud

Salesforce Service Cloud is a customer service and support application that helps businesses deliver customer service across various channels.

Salesforce Service Cloud is built on the Salesforce Customer 360 Platform, enabling seamless integration with other Salesforce products. It also leverages AI through Salesforce Einstein to offer automated suggestions, route cases, predict customer behavior, and provide intelligent insights for increased productivity. Some of its features are:

Intelligent chatbots

Customer feedback and survey tools

Software integrations (Contact Salesforce for details)

30+ supported languages

Self-service options

Facebook, Instagram, Twitter, and YouTube integration

Salesforce Service Cloud’s starting price is €25 per seat/month and offers a 30-day free trial.

Its overall user ratings on different software review platforms are:

G2: 4.2/5

Capterra: 4.4/5

TrustRadius: 8.9/10

Gartner Peer Insights: 4.4/5

Peerspot: 4.1/5

Based on user reviews, here’s how Salesforce Service Cloud addresses Helpshift’s limitations in terms of:

Analytics and reporting

User feedback highlights the platform’s robust and efficient capabilities in providing in-depth reporting and meaningful analytics. Service Cloud allows businesses to track key performance metrics such as response times and customer satisfaction rates, providing valuable insights into customer behavior and helping identify areas for improvement.

Users also commend the accessibility and clarity of these analytics, noting the ease with which they can track the success of sales cadences, configure dashboards, and quickly access crucial data. The reporting and analytics tools of Service Cloud help businesses to make data-backed decisions, thereby optimizing their customer service operations.

Multi-channel support

Service Cloud provides a unified platform where customer service agents can engage with customers across various channels including phone, email, chat, social media, and SMS. Users have acknowledged Service Cloud’s omni-channel support and call routing capabilities for resolving operational issues.

The platform’s design supports multiple channels, enabling greater reach and improved documentation of customer interactions.

Furthermore, Service Cloud offers a mobile-first approach, aiming to cater to customers over their preferred channels.

Adding Product Insights To Customer Service Dashboards In Power Bi

When you want to add more insights to customer dashboards in Power BI, you need to be able to select products.

You need to know what products are going well this year versus last year and the 2 years before that.

Drag the Product Name, Total Sales, Sales LY, and Sales 2Yrs Ago into the canvas. Then, turn it into a clustered bar chart visualization. Change the sort order of the table.

You can see a significant growth in Product 11. It wasn’t much two years ago, but then it increased last year and now it’s the highest selling product. If you select a product, the visualization also changes. It’s a great insight.

The next thing is to calculate your total profits this year versus last year.

All you need to do is copy and paste the other measure, call it Profits LY, and put the Total Profits inside CALCULATE.

Next, create a table, place the Date column in it and get rid of the hierarchy. Also, place Total Profits and Profits LY in the table. Turn the table into a clustered column chart.

This could potentially identify if there’s a sharp increase in profits over a time period versus another. You can also reduce the time frame and change the interaction to get better insights in Power BI.

If you want to see what individual transactions contribute to your profits versus the ones that detracted to it, you need to create a table. To make this easier, utilize the measures and tables that you already have.

Get your City, Product Name, and Order Date and put them in the table. Throw in the measures Total Sales and Total Profits.

Create another measure and call it Profit Margins. Use the function DIVIDE to divide the total profits by the total sales. After that, change the format to percentage.

Drag that measure into the table and you’ll then have your table of information.

If you select a product, you can look at its sales along with all the different sales areas and cities that it was sold.

For this next step, you have to work out another logic around the profit margins. Place the Date into a table along with the Profit Margins and then turn them into a visual. These are your profit margins through time.

However, this needs to be more insightful because you’ll need data and answers about the profit margins that you are selling. You need to know why some are high, above average or below average.

To extract those insights in Power BI, you only need to calculate your total profit margins without using any time frame. You begin by creating another measure.

Call the measure Lifetime Profit Margin. Calculate the profit margin and then use the ALL function to disregard any day that might be in it. It will only look at everything through time. Next, turn the format into a percentage.

If you drag this down into the visualization, you’ll see there’s a line. This represents the average of the profit margins.

Change the visual into an area chart.

You can now see your sales in the visual. Some are below the line, some are above.

The date August 16 has 16% while the total average is 38%. If you want to look at the individual transaction you could bring in your product or salesperson dimension. This is a great way to find insights in Power BI quickly.

There’s even more you could do to improve this dashboard. You could break down and evaluate all the dates that were under the average margin and only narrow in on those.

To finish things off, occupy the space on the side with key metrics and by using the calculations that you have already created.

Create and set up a few cards in the canvas, and then copy and paste it. Set the cards value to Total Sales, Total Profits, Sales LY, Profit Margins, and Profits LY.

There are a few things you can do here. Try to become familiar with the visualization and how you would incorporate them in your models.

Another thing you could do is create a measure for Sales Growth. Divide your total sales by your sales last year and then subtract it by 1. Don’t forget to set the format to percentage.

Next, change the Profits LY card to Sales Growth. You can see there’s a significant sales growth.

If you change things here, all of these metrics change. That’s why these cards are great because they drill into specific information based on the context of the calculation.

By adding product insights in your customer dashboards, you’re able to further drill down to specific pieces of information that may be valuable in understanding your organization’s performance.

The dynamic capabilities of this added technique allows you to arrive at different results that reflect the selections you’re making.

If you select a different subset of customers, you’ll also see how the product’s financial performance change with it.

All the best,

Sam

Top 7 Prezi Alternatives For Creating Stunning Presentations

When it comes to using technology for putting forward ideas before a group of people, there’s hardly a medium that’s better than presentations. From educational institutions to corporations, presentations are used everywhere, and that too in a myriad variety of ways. And even though there are quite a few presentation tools available out in the wild, the web based Prezi is one of the most popular among them.

That’s right, there are numerous Prezi alternatives, both online and desktop based, that you can use to create engaging presentations, and enthrall your audience. So why wait? Get reading, and find out more about them all.

Best Prezi Alternatives: Online Tools

1. Slides

Pricing: Paid plans start from $6/month, Free plan available

Visit Website

2. Haiku Deck

If you’re looking for a simple yet impressive Prezi alternative, Haiku Deck is just what you need. It comes with a bunch of templates for creating specific type of presentations, such as Press Releases, Professional Profiles, and Social Media Reports. Not just that, you can access over 40 million Creative Commons images for using in your presentations. You can create multiple presentation decks, and embed playable YouTube videos into them. A unique feature of Haiku Deck is the Zuru (beta), which makes use of artificial intelligence to transform PowerPoint files into amazing presentations. There’s even an iOS app for creating presentations on your iPad or iPhone.

Visit Website

3. Emaze

What sets Emaze apart from the rest is its impressive collection of presentation themes/templates, which include 3D zoom animations and video backgrounds. The created presentations can be downloaded both as videos, or as PDF files. For professional and business users, Emaze offers features such as analytics support, customized brand templates, and multi-user collaboration on presentations. Emaze even makes it possible to import your existing PowerPoint presentations, and make them better using the available templates.You can also share the presentations over all popular social networks, and specify access permissions (e.g. view, download) for them granularly.

Pricing: Paid plans start from $9/month with 14 day free trial, Free plan available

4. PowToon Slides

It’s not exactly the easiest to use, but there’s little denying the fact that PowToon Slides is probably one of the most feature-laden Prezi alternative you can find. From marketing/sales to training, and from education to greeting cards, PowToon Slides has hundreds of templates for everything. It lets you add graphs, shapes, audio, video, and a lot more to your presentations. You can specify transition duration and animations for the slides as well. Once created you can directly upload your slides (as videos) to video sharing services like YouTube and Vimeo, as well as download them in multiple formats such as PDF and MP4. The paid level accounts even let you download slideshows as HD videos, and include other features like royalty free music and third party transfer rights. That said, PowToon’s pricing is a bit on the higher side.

Pricing: Paid plans start from $19/month, Free plan available

Visit Website

5. Slidebean

Probably the most distinguishing feature of Slidebean is its extremely detailed templates, which not only include regular elements such as background images, but also content placeholders for a full presentation outline. As an example, a “Company Intro” template will have content fields like About us, What we do, and things like that. You can also add custom elements such as quotes, line charts, tables, and videos to your presentations. Slidebean even lets you search and add Creative Commons images and icons for adding into the presentations. Other powerful features include real-time collaboration, PDF export, and a dedicated account manager.

Pricing: Paid plans start from $8/month, Free plan (limited to creating one presentation) available

Visit Website

Best Prezi Alternatives: Desktop Applications

6. SlideDog

Platform Availability: Windows

Pricing: Paid plans start from $9.90/month, Free plan available

Download

7. Focusky

Platform Availability: Windows, Mac OS X

Pricing: Paid plans start from $8.33/month, Free plan available

Download

SEE ALSO: 10 Best Online Presentation Tools

Create engaging presentations, even without Prezi!

Top 5 Voice Of Customer Tools To Track Customer Experience

These Voice of Customer tools can help to improve the customer experience

1 MonkeyLearn

MonkeyLearn is a no-code text analysis platform from the voice of customer analysis to data visualization. This analyzes the qualitative data to understand the VoC using tools like Freashdesk, Zapier, Zendesk, and Google Sheets. MokeyLearn’s visual dashboard can deliver the instant voice of customer insights aiding the decision-making process.

2 Medallia

Medallia aims to improve experience management, focusing on experiences between a company and its entities such as employees, vendors, stakeholders, and customers. This feedback management software helps in collecting feedback and translating it into valuable insights. This can help in understanding the customer experience better.

3 SentiSum

SentiSum’s focus is to analyze the voice of customers with tools in supporting tickets. The platform uses AI to automatically tag tickets by topic and sentiment. The VoC software is easy to use and can identify the report areas for improvement.

4 Confirmit

Confirmit has a 5-stage process for analyzing the voice of customers with tools allowing them to hear the customer feedback and to generate powerful insights.

5 InMoment

With evolving technology, customer’s needs and demands grow and so giving a great customer experience becomes vital. And so businesses are turning towards the voice of the customer (VoC) analysis, which collects customer feedback and analyses it for valuable insights. VoC tools can let businesses know how customers are using their products and services to understand their satisfaction and improve the business. Here are the top 5 voices of customer tools to track customer experience.MonkeyLearn is a no-code text analysis platform from the voice of customer analysis to data visualization. This analyzes the qualitative data to understand the VoC using tools like Freashdesk, Zapier, Zendesk, and Google Sheets. MokeyLearn’s visual dashboard can deliver the instant voice of customer insights aiding the decision-making process.Medallia aims to improve experience management, focusing on experiences between a company and its entities such as employees, vendors, stakeholders, and customers. This feedback management software helps in collecting feedback and translating it into valuable insights. This can help in understanding the customer experience better.SentiSum’s focus is to analyze the voice of customers with tools in supporting tickets. The platform uses AI to automatically tag tickets by topic and sentiment. The VoC software is easy to use and can identify the report areas for improvement.Confirmit has a 5-stage process for analyzing the voice of customers with tools allowing them to hear the customer feedback and to generate powerful chúng tôi is a Cloud-based platform that presupposes the companies who have issues with regard to the customer experience. It combines techniques like social reviews, Voice of the customer, and employee engagement to offer a holistic approach.

Top 12 Alternatives Of Signalr

Definition of SignalR Alternatives Top 12 Alternatives of SignalR

SignalR is used for client and server communication. It plays a pivotal role in making bidirectional networking between both, especially by pushing the content over the server. It is a real-time backend or API techstack for manipulation.

Pusher

MQTT

RabbitMQ

WebRTC

GRPC

Kafka

WCF

Firebase

Telepat

Realtime Framework

SockerCluster

PubNub

Bastly

1. Pusher

Pusher is one of the signalR alternatives in the category of building delightful APIs in terms of real-time web development activities, which makes most of the functionalities and API easy for communication.

Pusher as a signal Alternative comes into the picture when it is simple and has free plans for the fallback of SSE to make the frame and log polling also available to the developers for troubleshooting as well.

It mostly gels with the chúng tôi project where the live streaming with the chatbots and chats need to be maintained for making it use accordingly.

When compared to SignalR, it becomes costly, thus increasing the number of servers or clients for communication.

2. MQTT

MQTT is a very lightweight messaging transport protocol used to publish or subscribe to any application following the protocol for ease of communication over the network.

MQTT gels quite well with the IOT hub and helps in making the interconnection between the components by sending signals to the server as per requirement.

It makes the entire tech stack strong when any IOT project comes into the picture.

3. RabbitMQ

RabbitMQ software is used for getting the messages reflected or helps in establishing the communication between the client and server by making the environment compatible with all the components in place.

It is often alternatively called as “distributed message broker” that is written in erlang language.

It helps in providing efficiency to complex and dynamic routing protocols like AMQP, which is configured with reliable server sources as well.

RabbitMQ, when compared to signalR, is more convenient to use because it gets adjusted very nicely with the distributed form of network. It can act as a perfect intermediator as a bus if in case the requirement arises to make it placed within the huge complex set of network hierarchy or stack.

4. WebRTC

WebRTC is a new and powerful API that allows the real-time live streaming of audio and video without making much more intervention in terms of data sharing between peers and also supports many more streaming API’s for a user to make full use of it.

It supports both the success and failure scenarios with the help of handlers when it comes to making the transitions.

The signal server is used only once initially while setting up the ICE; once the valid set of candidates are found, then communication is easy between both the parties of client and server for signaling via signal R hub.

5. gRPC

gRPC is a high-level open-source RPC framework that is also used in the networking that can run with any service making it aid when it comes to live streaming and integration with pluggable HTTP/2 based transport layer protocol.

It can be perfectly used as a signalR alternative because it provides automatic client and server stubs for services to interact with other languages as well.

6. Kafka

Apache kafka is another streaming platform supporting distributed events which is quite different in its behavior as it provides raw throughput, not just the flexible routing.

Apache kafka is written combine with java and Scala programming language whose main goal is to build software based on distributed append log only where the logs and messages are appended at the end of logs.

When compared to signalR, it helps in providing more ease and flexibility when incorporated with a stack because it provides a better format of logging.

7. WCF

WCF stands for Windows Communication Foundation, which is used to send any message over the network whether from the system, local or remote and then use signalR for displaying it over the browser.

It also helps in some of the value addition of processes, like it helps in making the central messaging and logging as well.

8. Firebase

Firebase is another SignalR alternative that is mostly hosted over the cloud-based platform, which gives cloud-related services as well as collaborative applications for mobile and web.

On the other hand, SignalR mostly serves for the server-side software system, which is designed for writing any browser or internet-related applications on web servers.

9. Telepath

Any IOT based application, mobile or web, uses an API-centric backend which is used for instantly delivering data, updates, and messages anywhere over the network.

10. Realtime Framework

Realtime Framework is used in a place where there is a need for a cloud-based message broker, thus giving developers the ability to build cross-platform applications that require communication and streaming with real-time data.

11. SockerCluster

Socketcluster is used as another alternative to SignalR when it comes to open source websocket framework, especially for chúng tôi in web development.

12. PubNub

Pubnub is considered one of the good alternatives to SignalR because it comes to the rescue when secured data streams get exchanged over the network with API that helps in connecting with the applications to the real-time one.

Conclusion

SignalR software is used for making both the client and server interact with each other in a proper manner. It helps for entire tech stack to interact and make secure data streaming efficient. All SignalR alternatives help in boosting and making the environment user-friendly as it provides a lot of ease. All alternatives to SignalR are compatible.

Overview And Top 8 Alternatives Of Blender

Overview of Blender Alternatives

Blender is a 3D computer graphics program for creating animated films, 3D models, video games, 3D programs, and motion graphic videos. The most important feature of Blender is that it is free of cost and has many features that make it a perfect 3D animation and modeling program.

Start Your Free Software Development Course

The software was created initially by Ton Roosendaal, but presently it is owned by Blender Foundation. It was released in 1988 and is compatible with Linux, Mac OS, FreeBSD, OpenBSD, and Windows Operating Systems. The program is written in C, C++, and Python language.

Blender supports UV Unwrapping, texturing, rigging, and skinning of 3D models, fluid and smoke simulations, match moving, motion graphics, video editing, sculpting, soft body simulations, and compositing. Blender also has a default Internal render system and ambient occlusion that can be transported to other formats. It can also bridge and merge with other render engines with the help of various plugins and media libraries.

Blender also supports Camera and object followers and is based on Python language that helps create custom tools and functions, which is very useful for users. It also supports video and audio editing, which is non-linear in nature. All in all, Blender is an amazingly created program for 3D artists and compositors which proves to be very useful and helpful for them.

Blender Alternatives

Following are the main alternatives for Blender which are as follows:

1. Autodesk Maya

Maya is a famous 3D animation, modeling, visual effects, and rendering program used by 3D artists. Mac, Windows, and Linux support it. However, Maya is a part of Autodesk and comes with a cost of $50 on a monthly basis. Mainly used for 3D sculpting, keyframe animation, and texturing, Maya is a powerhouse of tools and features and a bit of complex software. Still, once learned, it is the best alternative to Blender software.

2. Natron

This is an open-source program generally used for nodal compositing requirements. Being a cross-platform software, some of the features of Natron include animation using f-curves, rendering, and a 2D tracking system. The program creates a project in the form of an XML file. However, the program does not support scripting but has animation tools such as keyframes and motion graphics rendering. The program is free of cost and supports video filters and many features used for 3D modeling and animation.

3. ZBrush

This program has proved very useful and influenced the 3D industry to many extents. ZBrush is a special program with impressive features and toolsets mainly used for digital sculpting and painting purposes. It also has a unique and efficient workflow and offers its digital users the latest and updated set of tools. Zbrush has proven extraordinary in every way, mainly used for scripting, 3D sculpting, texturing, and other programs.

4. Cinema 4D

This is a commercial and professional alternative to Blender. It is a dynamic 3D program that can perform various functions such as animation, lighting, texturing, rendering, and polygonal modeling. 3D artists and painters commonly use Cinema 4D, primarily for its Body Paint 3D feature. The workflow of the program is also user-friendly and very efficient. Although this program still comes with a handful of money, it is worth buying.

5. Modo

This program exhibits a fast-paced and highly dynamic nature. The fantastic features of the program include the best sculpting tools available, Modelling techniques, and the support of Keyframe animation makes Modo a highly demanding program. It has a user-friendly workflow and toolsets and focuses on creativity and ideas. You can operate it on Mac, Linux, or Windows operating systems.

6. Rhinoceros

7. Bforartist

This complete 3D program comprises all the tools and functions for creating 3D materials. The software can be used for modeling, rendering, skinning, UV Unwrapping, texturing, simulations, and other 3D compositions. You can install the program on Mac, Windows, Linux, MorphOS, and Amiga OS operating systems. The software is based on Python scripting language and is the most lightweight 3D program. It is also available free of cost and is an open-source program.

8. SketchUp

One of the most robust software yet having the easiest of tools is the Sketch Up Program. CAD drawings and compositions primarily use it. It is available both in a free version and a paid version. With SketchUp, the artist can create video games, films, engineering projects, interior designing, and other CAD drawings. The benefit of this program is that it has various pre-installed 3D models that the users can use and upload their original models.

This is the list of some of the alternatives to the Blender program. The user can use any of the programs mentioned above without Blender. Some programs offer extra functions, while others are the same as Blender. The user can choose any program as per his need and requirement; also, the most important benefit of Blender is that it is open-source software that offers a perfect set of tools and features.